Customers expect instantaneous service, quick answers to their questions, and a seamless buying experience. These trends have since made their way over to the customer service world and are here to stay.
Having a well designed and maintained website has gone from a nice to have to a base requirement for businesses across the world. But what does it mean to transform your digital marketing systems and processes?
Compared to the early 2000s, it now takes 66% longer to connect with prospects, with the average sales cycle taking 50% more time to win. To win back a competitive edge, digital transformation centering on sales is becoming more prominent.
We had been chasing a “single source of truth” before our realization. One system to give us everything we needed. This was what we were after from 2016 to 2018. We were aiming to shoehorn everything into our AMS to give us a single source of truth. This was wrong.
In the age of ‘fail hard and fail often’ methodology popularized in the late 1990s Silicon Valley, sometimes startups could learn a thing or two (or three) from legacy companies to create sustainable change.
How have companies digitally transformed in the past, and what does it mean to be a truly digitally transformed company?
The dust has finally settled; your company has bought a software solution. While congratulations are in order, the journey is only halfway over. Now, the actual work begins - putting the software into production - in what is commonly referred to as implementation.
Companies that can prove strong cybersecurity can request discounts on their cyber insurance. It's also an opportunity for forward-thinking brokers to generate more revenue.
Those who work in the insurance field need to be asking their policyholders vital questions to understand their risk of exposure to COVID-19.
