Reconsidering Risk
Six months ago, we made predictions about major trends shaping the insurance market in 2021. Now, we are revisiting them to see what came true.
By
Elisha Cheng
Articles
By
Elisha Cheng
How real AI is shaping the insurance industry
We can automate a majority of manual tasks with the help of AI so that insurance companies can provide their services faster, cheaper and with fewer errors.
2 months ago
Our New Normal: Returning to Work & its Impact to Employers and Employees
This “new” normal of hybrid work has significant implications for employers, and their employees.
2 months ago
How Digital Transformation is Driving Customer Success
Customers expect instantaneous service, quick answers to their questions, and a seamless buying experience. These trends have since made their way over to the customer service world and are here to stay.
By
Colby Tunick
How Digital Transformation is changing Marketing
Having a well designed and maintained website has gone from a nice to have to a base requirement for businesses across the world. But what does it mean to transform your digital marketing systems and processes?
By
Elisha Cheng
Why is Digital Transformation for Sales so important?
Compared to the early 2000s, it now takes 66% longer to connect with prospects, with the average sales cycle taking 50% more time to win. To win back a competitive edge, digital transformation centering on sales is becoming more prominent.
By
Colby Tunick
Pressing the reset button: An agency’s digital transformation journey to bridge the data gap
We had been chasing a “single source of truth” before our realization. One system to give us everything we needed. This was what we were after from 2016 to 2018. We were aiming to shoehorn everything into our AMS to give us a single source of truth. This was wrong.
3 months ago
The Three Lessons Startups can Learn from Legacy Companies
In the age of ‘fail hard and fail often’ methodology popularized in the late 1990s Silicon Valley, sometimes startups could learn a thing or two (or three) from legacy companies to create sustainable change.
By
Colby Tunick
What's The Deal With Digital Transformation?
How have companies digitally transformed in the past, and what does it mean to be a truly digitally transformed company?
By
Elisha Cheng