How Digital Transformation is Driving Customer Success
Customers expect instantaneous service, quick answers to their questions, and a seamless buying experience. These trends have since made their way over to the customer service world and are here to stay.
Why is Digital Transformation for Sales so important?
Compared to the early 2000s, it now takes 66% longer to connect with prospects, with the average sales cycle taking 50% more time to win. To win back a competitive edge, digital transformation centering on sales is becoming more prominent.
Pressing the reset button: An agency’s digital transformation journey to bridge the data gap
We had been chasing a “single source of truth” before our realization. One system to give us everything we needed. This was what we were after from 2016 to 2018. We were aiming to shoehorn everything into our AMS to give us a single source of truth. This was wrong.
The Three Lessons Startups can Learn from Legacy Companies
In the age of ‘fail hard and fail often’ methodology popularized in the late 1990s Silicon Valley, sometimes startups could learn a thing or two (or three) from legacy companies to create sustainable change.
The three things to make your next software implementation a success
The dust has finally settled; your company has bought a software solution. While congratulations are in order, the journey is only halfway over. Now, the actual work begins - putting the software into production - in what is commonly referred to as implementation.
How Cybersecurity is already redefining cyber insurance
Companies that can prove strong cybersecurity can request discounts on their cyber insurance. It's also an opportunity for forward-thinking brokers to generate more revenue.